Gulftainer Company Limited

Gulftainer selected Nexthink to deliver real-time IT analytics from the end-user perspective. Nexthink allows Gulftainer to have complete visibility of its IT environment and detect anomalies in real-time, helping the IT team continuously monitor workstation compliance and ensure alignment with Gulftainer’s IT requirements.

ABOUT GULFTAINER

UAE based company Gulftainer is the largest terminal operator in the Middle East by number of terminals operated. Its international presence spans over three continents including the Middle East and the Americas. For more than 35 years, Gulftainer has been delivering world-class performance to its customers, continually striving for a faster turnaround of cargo, trade and fortunes for promising new economies.

To achieve its goal of sustainable growth, Gulftainer continues to enhance its performance as the most productive port operator and third party logistics provider, ensuring that its customer service outperforms competitors in the markets in which it operates. In 2013 Gulftainer accomplished a significant throughput of 6 million TEUs at its terminals. This achievement reinforces Gulftainer’s position as one of the leading operators in the Middle East and supports its goal of handling 18 million TEUs and operating 35 terminals across five continents by 2020.

CHALLENGES

To support its vision to consistently achieve best-in-class performance, Gulftainer prides itself leveraging the latest technologies. With a large number of end-users in disparate locations having diverse profiles (administration, customs, etc.), an efficient IT infrastructure is crucial for a high standard of operations. In addition to traditional business critical applications such as ERP, CMMS, TOS, messaging, mailing, active directory and core applications of IT infrastructure, Gulftainer wanted to standardize the hardware and software in its IT environment and reduce the large number of PCs and applications currently being used to what was necessary for the business.

Gulftainer constantly strives to protect its IT environment against security threats and educate end-users on IT risks. To enhance the security of its IT infrastructure and improve end-user productivity Gulftainer needed a solution that could provide visibility of its IT infrastructure and endpoints across its several global locations.

CHOOSING NEXTHINK

Gulftainer’s IT solution provider Anzema presented Nexthink as a unique solution to deliver real-time IT analytics from the end-user perspective. Nexthink allows Gulftainer to have complete visibility of its IT environment and detect anomalies in real-time, helping the IT team continuously monitor workstation compliance and ensure alignment with Gulftainer’s IT requirements.

With Nexthink, Gulftainer can retrieve reliable information on the performance of each workstation and its interaction with the IT infrastructure. Nexthink dashboards are used to group and summarize data collected and present them in an understandable way to Gulftainer’s management, facilitating their decision-making.

“Our partner Anzema was able to properly address our business needs and identify Nexthink as the best solution to meet our requirements,” said Vinay Sharma, Group IT Manager at Gulftainer. “Together Anzema and Nexthink have exceeded our expectations.”

BENEFITS

Nexthink’s solution monitors daily changes in the development of Gulftainer’s IT activities to ensure safe and efficient port operations and third party logistics. The visibility and real-time IT analytics provided by the Nexthink solution allows Gulftainer to easily detect any issues in its IT environment and allows the company to solve and prevent problems that may affect one or more end-users, even before they are reported. 

“At Gulftainer, we prioritize efficiency and security compliance in our Global IT operations,” said Ramesh Shivakumaran, Group Director Business Services. “To consistently achieve best-in-class performance, our IT infrastructure and endpoints must be permanently available to ensure the continuity of business services delivered to our end-users and customers around the world.”

“Real-time analytics of the Nexthink solution have brought significant benefits to Gulftainer and facilitated the establishment of a proactive IT support system which we did not have before,” said Vinay Sharma, Group IT Manager. “We are able to implement compliance standards, IT governance, application standardization, application usages and real-time visibility of our IT infrastructure and endpoints. Nexthink’s solution has allowed us to strengthen internal security, identify problems quickly and support teams to provide a faster response, lower-costs while improving end-user satisfaction.”

“Nexthink is a valuable asset in improving our IT Security,” said Jurageswaran Shetty, IT Security Manager at Gulftainer. “We have enhanced our IT operations and support, reducing the number of incidents whilst simultaneously resolving problems faster. Nexthink’s solution has given us better control over our IT infrastructure, so we can ensure our business performance and security compliance remain at a high level.”